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faq

Do you hire costumes?

Yes our store in Laverton, Victoria is a costume hire store. You can visit them online at www.courtjesterfancydresshire.com.au. However, Costume Mania is purely an online store and does not offer this service. Please note these are two entirely separate businesses.

How do I find out about my order?

Once you have completed and checkout of your shopping cart you will received an email within 24 hours giving you an update of your order. This email will supply you with all the information required to track your parcel.

Does Costume Mania do volume discounting?

For volume discounting this all depends on the item and the quantity. Please contact us via email and inform us of the item code, quantity required and when required by.

Do you ship internationally?

No, Costume Mania does not ship internationally.

How do I know if an item is in stock?

If the website allows you to add an item to your shopping cart this means that this item is in stock and ready to be shipped out. If an item is out of stock this will be stated it when selecting the item to be put into your cart.

However, please keep in mind that items are not removed off our stock list until payment is processed in store. In some cases stock levels may not always be indicated 100% correctly. However, this case is very unlikely, but something that all customers should be aware of. You will be notified within 24 hours if any issues have occurred.

How do I make changes or cancel my order?

Costume Mania is set up to ensure that your order is delivered to your doorstep as soon as possible. Therefore when selecting your fancy dress items please ensure that you have selected carefully as orders cannot be altered once you have checked out of the shopping cart. You also will not be able to cancel your order so please ensure you think and select carefully.

I am not comfortable buying my costume online can I buy it from Costume Mania any other way?

Yes, if you’re not comfortable buying your costume online you can email us with a request to contact you so we will be able to place your order over the phone. Our staff will need all your information for the products you are interested in. Please ensure you have all your information ready.

How do I check pricing and availability?

Each product page displays our current pricing and availability.

How do I determine the correct size for me?

A sizing chart is available on almost every product page. If in doubt, it’s usually best to order the larger size. Please note that bodysuit costumes are meant to be tight fitting, example; superhero costumes.

Can I make a purchase for someone else?

Yes, you are able to purchase items from us and have them sent to a different address to the billing address.

My costume is different from the picture, why?

Unfortunately this situation is out of our control. Costume styles can be changed without notice due to manufactures production. These changes are generally very slight alterations however; it’s totally out of our control. The manufactures do not always inform us of these changes therefore we do apologize for any inconvenience this may cause you.

How do I know if my purchase has been confirmed?

Once you have placed your order, and confirmation email will be sent to you confirming your order. You will also receive a ‘label number’ which will allow you to track your order through ‘Fastway couriers’

If an item is out of stock can I still buy it?

No, unfortunately due to products altering occasionally, we don’t offer a backorder system. This also prevents us from initiating false promises to you. However, our Leg Avenue section is ‘By Order Only’. Unfortunately due to the high cost of these products, we are unable to have all these products on hand, due to large collection and variety of sizes. However, if you intend on purchasing a Leg Avenue item, once you select you product and size a email will be sent to you with 24hours indicating the lead time. Please note, items can be up to a 3-4 week wait. If you wish to know this information prior, please contact us via email requesting the lead time. Please ensure you state the item and size required clearly.

What forms of payments does Costume Mania accept?

For your convenience, Costume Mania accepts either PayPal or Credit Card (Master or Visa) for payment.

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