Contact our Customer Service Centre

For ONLINE SALES, ENQUIRIES & RETURNS, you are welcome to email us at info@costumemania.com.au, or call us on 0448 448 368. Alternatively, you can fill in the inquiry form below. We will get back to you within 24 hours (Monday – Friday between 10am and 4pm).

Frequently Asked Questions

Please read our FAQ before sending us a message.

We charge a flat rate cost of $15 per order.  Shipping is Australia-wide and we offer free shipping on orders over $100

We accept credit card payments via Stripe.com which are processed directly on our website securely. Alternatively we offer PayPal as another payment method should you prefer to use your PayPal account.

Please allow up to 3 – 14 business days for delivery.

We strive to ensure that every credit card transaction occurs within a secure environment. Our payment system has a 128-bit SSL security encryption certification. We do not hold your credit card information after your order is complete, as it is submitted directly to our banks. Rest assure that your credit card and bank account information is secure every time you make an order..

You will receive an email from us with your order information attached, when the order has been processed and sent you will receive another email from us.

Send us an email